term & conditions

Ordering Policies

• By using RTAcabinets365.com, you are responsible for maintaining the confidentiality of your account and password, and you agree to accept all responsibility for all activities that occur under your account. All orders placed on the RTAcabinets365.com website must be made by persons 18 years of age or older. You agree that all information that is entered into the system is true to the best of your knowledge. RTAcabinets365.com reserves the right to refuse service, remove or edit content, terminate accounts, or cancel orders at its sole discretion.
• Customers are responsible for ensuring the accuracy of all orders.
• Accuracy of the shipping information is the sole responsibility of the customer. Customers will incur any additional costs or fees associated with errors in the shipping information.
• All orders must be paid in full in order to be processed.
• Orders canceled are subject to a 20% restocking fee.

General Shipping Policies

• RTAcabinets365.com uses third-party freight carriers and parcel delivery services. Carriers assume responsibility for the orders while in transit.
• Orders will process and ship within 5-15 business days (Monday thru Friday) but can sometimes ship sooner.
• Processing time does not include transit time.
• RTAcabinets365.com does not guarantee delivery dates and is neither liable nor responsible for unforeseen circumstances beyond its control, so please allow for potential delays in transit time or other delays caused by supply chain disruptions.
• The website-generated shipping quote is not guaranteed, and RTAcabinets365.com reserves the right to modify shipping estimates at our discretion to account for changes in rates or fuel costs.
  In addition to our regular ordering and shipping policies, we have some policies that apply to our assembled cabinet orders (all other ordering, shipping, and receiving terms and policies apply.

Assembled Cabinet Ordering Policies

• All assembled cabinets are made-to-order and can take up to twenty-one (21) business days to process, produce, and ship an order. Additionally, due to the method of shipping and delivery (see below for details), transit times will sometimes be extended depending on location and delivery schedules.
• If you use RTAcabinets365.com LLC, you are agreeing that all information entered into the system is accurate and valid to the best of your knowledge. RTAcabinets365.com LLC reserves the right to refuse service, remove or edit content, or cancel assembled cabinet orders at its sole discretion.
• RTAcabinets365.com LLC hours are Monday – Friday 9:00am – 5:00pm (EST) and Saturday 9:00am-4:00pm (EST). If you need us outside of those hours, our telephone number is 630-656-4797 or you can email info@RTAcabinets365.com for after-hours questions or concerns.
• All online assembled cabinet orders are final. It’s the responsibility of the customer to verify the confirmation email and make sure that everything is correct. Please verify your items before placing your order.
• Customers are responsible for determining if assembled products will fit into the designated space in which they are intended to be installed. RTAcabinets365.com is not responsible if an item cannot fit into a customer’s home or space within the home.
• All online assembled cabinet orders from RTAcabinets365.com LLC are custom orders so we WILL NOT accept order cancellations or returns.
• All orders must be paid in full to be processed.
• RTAcabinets365.com LLC or its affiliates will not hold orders once they are placed. Our customers will be required to accept the delivery in the normal time period.
• If for any reason an item is out of stock, you will be notified via email with the item’s backorder status and any available items to fit in its place. All unexpected backorder shipping charges will be prepaid by RTAcabinets365.com LLC. If an item is out of stock at the time you place the order, the customer will be responsible for the additional shipping charges that will apply.
• Due to the rapid pace of our industry, the availability of our current products is constantly changing. Some vendors will discontinue a product that we are not aware of, thus forcing us to refund your order. If the site displays the item IN STOCK, yet we are unable to fulfill the order, we will do everything we can to meet your order needs.

Assembled Cabinet Delivery & Shipping

Standard In-Home Delivery Service

• RTAcabinets365.com LLC offers our customers an in-home delivery service on assembled cabinet orders of at least three cabinets (as determined by RTAcabinets365.com LLC). Assembled orders of fewer than three cabinets will be shipped via regular ground services and are not eligible for the free in-home delivery service.
• The customer will be alerted via email once the cabinets have shipped from the manufacturer and are in transit to the final mile terminal from which the in-home delivery will be made. Once the cabinets have been received by the terminal, customers can expect notification via phone as well as email within 1-2 business days to arrange the in-home delivery date.
• Delivery service providers will not schedule a delivery appointment nor have a record of the delivery until they have received the cabinets at the final terminal.
• Customers must schedule and accept a delivery within 12 calendar days of receiving the order’s final terminal arrival notification. Failure to accept delivery of the order within the 12-day window will result in the assessment of storage fees of $10 per day per pallet position.
• The customer will get an automated call the day/night before the delivery date at which point they will receive a 4-hour window delivery time frame for the next day. The driver will also call the day of the delivery about 30 minutes to an hour before showing up at the house to confirm that the truck is on the way.
• Customers are required to accept delivery of their order even if damaged. Accepting the order and reporting the damages via RTAcabinets365 will help to expedite the process. As all sales are final, failure to schedule a delivery appointment or refusal of an order once arrived at the customer’s location does not release the customer of the obligation for the full price of the cabinet order.
• The delivery crew is responsible to bring your order to the curb only and will not carry any cabinets assembled or un-assembled into the home. The crew will not open the boxes but will wait while the customer performs the necessary check to determine that the order in its entirety has been delivered. The crew is not responsible to stay while you open all the boxes.

Tractor Trailer Accessibility

• If your delivery address is not accessible by a 53’ tractor-trailer, a “straight truck” is required to deliver to your location. In this case, depending on the weight of your items, a lift-gate may be required to off-load your order from the truck.
• A lift-gate is a device used to raise and lower items from ground level to the level of a tractor-trailer. Freight companies deliver items on a tractor-trailer which is approximately 56 inches above the ground. These trailers are designed to load and unload at a loading dock or with a forklift.
• Straight truck delivery is delivery on a smaller truck than a regular 53’ tractor-trailer. A straight truck would be required for residences that may be on a dirt road, dead-end street, or any location where a tractor-trailer would not be able to easily deliver to the curb.
• Not all trucking terminals have a straight truck available for delivery. We do not know which destination terminal the shipment will arrive at, so we are unable to anticipate which terminals have straight trucks available. If a straight truck is not available for your delivery address, you will have the option to meet the driver at a location where they can pull the large truck into and offload the cabinets (such as a parking lot) or you would have to go to the destination terminal of the trucking company to obtain your shipment.

Shipping to Canada

RTAcabinets365.com is not a registered importer of record with customs. As such, orders shipping to Canada will not include any duties or taxes associated with the product. Duties and taxes are the responsibility of the customer to pay. UPS includes all duties and taxes associated with shipping into Canada. However, because our shipping calculator is unable to anticipate what those changes will be, there will be additional charges associated with UPS shipments going to Canada. For more information, please contact your local customs office or RTAcabinets365.com customer service.

Receiving Policies

• Once a shipment arrives at the final-destination terminal, the third-party carrier will contact the customer to schedule a delivery. Failure to establish a delivery appointment with the carrier will result in the carrier charging storage fees until such time as the delivery can be made.
• Customers are solely responsible for any/all storage fees incurred. (Local pick-ups at the RTAcabinets365.com’s physical location will incur a $35/day storage fee if not picked up by the customer within 10 business days).
• Customer (or authorized representative) must be present to accept delivery and must be 18 years of age or older.
• Residential delivery is defined as CURBSIDE DELIVERY.
• Unless otherwise stipulated (as with assembled cabinet orders), deliveries will NOT be brought into a customer’s home. The customer is responsible for transporting items from the street into the property.
• In certain instances, assisting the freight carrier’s driver with some off-loading from the truck may be necessary.
• Customer must inspect the order for visible damages or missing items while the driver is present.
• All damages and/or missing items must be noted on the delivery receipt/bill of lading while the driver is present.
• Paperwork must include the signatures of both the customer and the driver. Customers have the right to demand the driver waits until an inspection for visible damages is complete.
• Customers should accept orders with visible shipping damages after noting the damages on the delivery paperwork. Doing so will facilitate the claims process and enable RTAcabinets365.com to replace the damaged items more quickly.
• Bills of lading include the number of cartons which may not coincide with the number of items on the order as some items are packaged together. You must check that all items on the order have been received before signing the paperwork.
• RTAcabinets365.com will not be held responsible for missing items not noted on the delivery paperwork at the time of delivery.
• All vanity/countertops must be opened and inspected for damages while the driver is present. Failure to do so will result in such claims being denied.
• Unlike cabinetry & accessory orders, if a vanity/countertop is found to be damaged during shipping, the customer must refuse to accept delivery.
• Concealed damages must be reported within 48 hours. The customer is responsible to open and inspect the entire order within 48 hours or any claims for concealed damages may be denied.