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Portage, IN
If, for any reason, you are not satisfied with your purchase, we will gladly accept your return within 30 days of you receiving your item(s) Please note that certain items are considered custom or special request orders by the manufacturer, and certain products are non-returnable.
Non-returnable items:
- Assembled by customers themselves
- Modified items (such cut or add)
- Out of original packaging
- Custom made or special request items
- Assembled by us, but missing pieces or broken pieces
- Without the original invoice /sales order
Please note, returns after 30 days of receipt will be subject to approval, depending on the elapsed time and condition of returned items.
If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund. In addition, a restocking fee will be applicable to most items returned. The return shipping will be the responsibility of the customer.
Please follow the directions below to submit a return request.
- Submit your return request within 30 days of receiving your order.
- Complete the request form with as much detail as possible.
- Once your request is submitted, you can expect to receive an email from us within 1-4 business days.to confirm the return.
- Once the item(s) we received from you are in the expected condition. An email confirmation will be sent to you with your refund, which will go back to the original method of payment.
- Please be aware that we charge 20% restock fee for the assembled items (assembled by us) and 5-10 % restock fee for unassembled items with the original boxes
Damaged Products
Our intention is to ensure your item picks or delivers in perfect condition. In the unlikely event that some items of your order damaged when you picked or delivered we will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
In some cases you may be required to provide photos in order to fulfill your replacement requests. Photos are generally requested to confirm the extent of damages for the manufacturer to determine if replacement parts or a full unit replacement is required.
If a full replacement unit is sent, the original item becomes the property of RTA Cabinets 365. Occasionally we may pick up the damaged or defective items for inspection. Because of this, all items should be kept in their original packaging until further instructions from RTA Cabinets 365 are given.