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Portage, IN
Return Policies
- All returns must be processed by the customer within 30 days of product receipt. Any returns processed by the customer after 30 days will be issued a store credit (less costs and fees where applicable).
- Only items that are properly packaged in the original box will be accepted as a return.
- After receiving and inspecting returned items, RTAcabinets365.com reserves the right to reject any return if items are not in the proper condition.
- Customers are responsible for the cost of the return shipping.
- Returned items are subject to a 20% restocking fee.
- Customers must file a return authorization request by either logging into their RTAcabinets365.com account under which the item(s) were ordered and following the steps laid out on the site to process
the return or do so by accessing their order if they checked out as a guest.
- Refunds (less costs and fees where applicable) will be issued within 30 days of the return receipt and inspection of the items at the RTAcabinets365.com facility.
- Customers are encouraged to call RTA Customer Service if they require help with the return process.
- Assembled cabinet orders are not able to be returned. Please refer to the Assembled Cabinet Policies
- Returned Accessories, defined as any product from our ‘Accessories’ section(s) throughout the website; are subject to a 50% re-stocking fee
Claims Policies
- After a customer has documented any damages on the delivery paperwork as noted in the Receiving Policies, it is necessary to go to RTAcabinets365.com and click on the file a claim link at the bottom of our homepage to provide the necessary documentation of the damages.
- Concealed damages must be reported within 48 hours. The customer is responsible to open and inspect the entire order within 48 hours or any claims for concealed damages may be denied.
- Customers can also download our mobile app to take photos and tag them directly to their order:
- The following information is required to properly file a claim:
- Order number
- Copy of signed delivery paperwork notating damages (if visible upon receipt)
- Photographs of damages (concealed or otherwise)
- Photos must be of the entire part/panel with damage visible (no close-ups necessary)
- Photos must be in .jpeg file format
- List of damaged items with a description of damages
- It can take between 7 – 10 business days before your replacement parts are shipped.
- Replacement parts will not be sent out if the cabinets/vanities are already installed with the exception of doors. If you discover damage after installation of the product(s), your claim will not be honored. If you have glued, pinned, stapled, or altered the product in any way & are unable to detach the damaged part or piece, we will not replace the entire cabinet.
- This warranty does not cover damage resulting from accidents during assembly, misuse, dirt, water, tampering, unreasonable use, improper installation, servicing performed or attempted by unauthorized service agencies or units that have been modified or used for commercial purposes.
***RTAcabinets365.com LLC reserves the right to change its assembled shipping policies and requirements at any time prior to purchase.
Disclaimers
Website Imagery Disclaimer: Customers are strongly encouraged to order a sample to ensure the color, finish, and style is exactly what the customer wishes to order. RTAcabinets365.com is not responsible for items ordered based solely on the imagery on our website and reserves the right to reject a return or a claim based on dissatisfaction with color, finish, or style if a customer fails to order a sample prior to placing their main product order.
Natural Wood Disclaimer: Variations in color, grain, and other growth phenomena are natural characteristics of wood. Changes in color on finished wood can occur due to exposure to light and other environmental factors. These variations and color changes are not deemed defective and therefore are not covered in the claims process or under our warranty
Finishes/Glazes/Distressing Disclaimer: Variations in our cabinetry’s hand-applied finishes and glazes are not considered to be defects in material or workmanship.
The stain and paint that we sell have been expertly matched by Sherwin Williams to match the finish on your cabinets. It is intended for touchups. RTAcabinets365.com is not responsible for touch-up paint that is used on unfinished wood or anything other than touch-up as the finished product may not be an exact match. Wood species, grain, and porousness can contribute to the failure of finishes matching. RTAcabinets365.com will provide the matching Sherwin Williams formula to one of our cabinet finishes if requested. However, it is not responsible for the accuracy of the mixture that Sherwin Williams provides.
Changes to Finishes or Product Design Disclaimer: RTAcabinets365.com may modify products due to supplier availability and as changes or improvements are implemented but are under no obligation to make these changes to previously manufactured products. If a warranty claim is filed after a product or finish becomes obsolete or is discontinued, RTAcabinets365.com reserves the right to honor the warranty in the following ways:
- To replace the affected component with a new component of the same style if available.
- To replace the affected component with any other component(s) to achieve a similar appearance with a style that is comparable in appearance, color, design, or construction-based upon current product offerings.